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Dear Thanh, I hope you are
Today is my first day at work after my Summer break. And it is now when
I can give you my feedback about your service.
We are really happy with the experience and with your help and service.
Everything was fantastic and we enjoyed a lot your country despite of
the high humidity and the hot weather.
Although I must admit that I felt a little bit nervous when the
Reception (Golden Sun Suites Hotel in Hanoi) did not know where were our
train tickets to Sapa. Luckily it was just a little scare.
The Halong Bay trip was wonderful. The boat, the cruise staff and the
tour guide were excellent. We enjoyed very much the experience and
everything was as expected.
The Pumpkin train was quite good. It was more comfortable than I
expected. However, Mekong Express bus experience was not as good.
Unfortunately we were not very lucky.
On our way to Phnom Penh (from Ho Chi Minh) the air conditioning did not
work during two hours and we had to change the bus. And after that, we
had to stop because of some technical problems with the bus.
After one and a half hours the bus driver and workmates solved the
problem and we were able to keep on the journey. I am sorry to say that
It was a horrible experience.
Fortunately the bus journey from Phnom Penh to Siem Reap was very good.
Honestly, in my opinion, Mekong Express is not the best way to travel to
Cambodia. Very old and not updated buses.
And the experience at the frontier of Cambodia was a little bit
confusing. We had to pay 25$ instead of the 20$ as you told me. And they
do not need any picture of you.
We didn't know what to do. Definitely they need more coordination and a
better process to provide the visa.
And to conclude I want to thank you very much for your kindness and
help. For sure, I will recommend your agency to my friends.
Thanks once more!
25 August 2014
The trip to Mekong has been interesting and everything was fine. The
level of the services were definitely lower than the ones offered on
Halong Bay but this was justified by the price. The tour guide, Alex,
was very efficient and nice with the group. I was glad I didn't choose
the hotel included in the tour as it was terrific, definitely below
standard while the one we chose was very nice and romantic (in case you
want to propose it to your clients I surely recommend the Nguyen Shack
homestay). The tour itself has been interesting as you can see many
different aspects of life on Mekong.
The only thing that really upset my husband and I was the bus to the
Delta. It was very very uncomfortable, with very little space for the
legs and for a long trip like this it was really a problem (we heard
also other people complaining among themselves). On the way back after
approx 1 hour trip we changed the bus and it was definitely better.
Anyway our comment is overall positive.
I hope I have been useful to you and we would recommend Indochina Sails
to our friends (we already did it)
20 August 2014
Sorry about the delayed answer, I've just arrived to Barcelona. We
enjoyed so much the Halong Bay trip! You have to be proud of Hoa (our
guide), she made the trip warming, funny and we felt like at home with
her. Everything was ok, the pickup bus, boat, visit to the cave,
kayaking, etc. If I have to improve something will be the gaps between
activities inside the boat, those were so shorts!, maybe is that we're
spanish and we take things a bit more calm than rest of europeans but we
were in hurry one or two times.
Thank you, and best wishes!
16 August 2014