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Good morning and Xin Chao Mrs. Than Mai .. Thanks for your email and nice to hear that
you and your family are doing very well ..
I will start first by saying your services was very good and I enjoy
everything from beginning to end .. Your package and time was very
professional and arranged very well .. I thank you also for the nice
gift and soviegners that you provide to me, they are very beautiful and
Regarding the packages I will inform to you now my comments :
Ninh Binh :
Driver and guide were very friendly and hospitable.
Program well organised
Train station and tickets arranged and organised so no problems checking
in for trip to Sapa
Meet and pickup at train station no problems. Guide Mr Dung, was already
waiting and breakfast arranged.
The programs in Sapa were very nice including the visit to Bac Ha
market, light trekking and walking to villages, and visit to Hmong home.
Hotel Fansipan was very nice, although a little old but staff very
friendly and hospitable. Mrs Trang was very helpful and very nice to
talk to. The staff at hotel take good care of the guests and I had a
very nice time at hotel.
Guide Mr Dung, very nice and helpful person, taking good care and
Due to different programs, there is different drivers each time. All
were very good and friendly but unfortunately the first day is a problem
with the driver. I don't remember the name of driver. During trip to
visit H'mong home we have to walk and expecting driver to pick us up to
drive back to restaurant for lunch. Mr Dung call the driver and we have
to wait maybe more half an hour before he will collect us. The distance
from Bac Ha market to the house we visit is not far so we don't know why
he come late. Am already enjoying the trip so its not worry me too much.
After driver collect us and bring us to lunch, we are expecting him to
collect us and bring us to Sapa Fansipan hotel. Mr Dung try to call him
many time but his phone is close and we don't know where he park also
the car. No idea where he go. We are waiting almost 2 hours and even
other driver from same company request if they can bring us to the hotel
so don't have to wait long time but my bag in the car so we cannot
leave. Mr Dung try to call also the office and many people try to
contact him but his mobile is off. There is some other people there that
told to Mr Dung that they see him before he is drinking wine with his
friends and that is why also he late to collect us from the Hmong also.
Finally about 3pm he come to collect us but his face not look ok. Am
very sorry to say but very clear that he is drunk and his mobile close
because he sleep somewhere in the car. Normally I dont like to complain
but a drunk driver and because our destination to Sapa from Bac Ha is
very far, there is a matter of safety because he is driving.
Unfortunately it was a serious matter, even during the drive to Fansipan
Hotel he is quite sleepy and its a long drive and very small roads
because in the mountains. I mention the matter also to my guide Mr Dung,
and he is quite upset about it, but not his fault. I mention the matter
also to Sapa Pathfinder manager Mr Dung, and I think he contact the
driver company. But at same time I have to mention also to you the
problem so that you are aware of it. Perhaps you can follow the matter
with the touroperator in Sapa and they can provide you some details of
the matter as I am sure they have discussed it already, and mentioned in
my comments form at end of tour. If not for this incident everything
else is ok.
Dong Ha, Hue, Danang and Hoi An :
Tour guide and driver same for the whole trip. Mr Thanh was very
friendly and helpful. Provide a lot of information and tours well
organised. Our driver, unfortunately I cannot remember his name, but we
call him Mr Hello during the trip. Both were very nice guys and I had a
very nice time with them. Even after program we go for dinner together
at local Vietnam restaurant and enjoy time together.
All the programs arranged and timed nicely so that we are busy all the
day. Even the drives are quite long and tiring but we had a nice time
together so its not boring at all. I have to say that the best time I
have was here with Mr Thanh and our driver. By the end of the trip we
are more like friends not tourist and guide. Our driver even give me
gift a CD of Vietnam songs that we are listening in the car.
For the hotels :
Dong Truong Son Hotel (Dong Ha Town): I think is more for local not so
much for tourists, but staying only for one night so not really a
problem. However, for longer stay I think another hotel would be better
option. I see a few other hotels that would preferable with better
breakfast and more room service available.
Festival Hotel (Hue): I like this hotel due to location and services
available. The rooms are quite nice and cosy and the staff quite
friendly. Definitely I would recommend it and stay here again.
Gold Coast Hotel (Danang): This hotel I book myself and its quite nice.
The staff very friendly and helpful and the rooms are very nice. From
all the hotels I stay I think I enjoy this one the best.
Southern Hotel & Villa (Hoi An): Book myself online. Also quite a nice
hotel with good services and help.
I have also a few suggestions that maybe you can consider :
Since all the programs include lunch and sometimes dinner, it's almost
same almost everyday the food. I mention also to the guide Mr Thanh
because we are together so many days, that the food is getting boring
and sometimes I don't like to eat. Also there is too much of food to eat
almost 7 or 8 dishes, so maybe for next time if possible to have by menu
meals or if set menu to have different options so there is a choice
instead. Maybe also try to include sometimes eat at local restaurant to
experience the local foods not tourist food always. The local restaurant
that I experience for dinner with Mr Thanh and our driver in Danang was
really lovely and a very nice experience. I get to try different foods
and meet more local people by this way. Since I am travelling alone also
it's a bit better to have the guide and driver join rather than eat
All the programs and full day tours and experiences, and sometimes due
to hot weather one small bottle of water not enough. Maybe the car can
include small icebox with more cold water or soft drinks like juice.
Some of the programs also quite far from town like visit to Cham or DMZ,
and have to drive back to town for lunch program. If its possible, can
try to include a small picnic lunch that can carry in car and eat at
destination so don't have to come back early and drive long again for
lunch time. Picnic lunch also is different from eating always at
restaurant and can be a bit more fun to share with guide and driver
enjoy together. Maybe something to include like sandwiches or chicken
pieces with salads or small cakes and fruits.
Another thing that I experience when I travel in Vietnam last time by
other tourist company, the guide usually carry with him about US$ 100
equivalent in Vietnam Dong, so if I need to exchange he can do for me by
himself. We save some time to look for exchange and the money available
when I need, and then later he can exchange US$ that I give to guide.
Overall I had a very nice time and really your services were excellent
.. I am already planning for my next trip which will be around March or
May .. Am looking to travel to Cambodia and in Vietnam to Nha Trang and
Dalat .. I think I have covered all of Vietnam already : )
Thanks again for everything .. I hope my email will not upset you, but I
just wanted to mention few things that I would consider and maybe
helpful to other customers ..
See you again next year
Dear Ms Nguyen Thi Nga,
I am back in Malaysia after my 5 days in HCM.
My stay in HCMC is nice and the tourist guide by the name of CHIN was very great
and very helpful.
I don't have much time for shopping. I did not go to the supermarket /
departmental store there. I only
went to Behn Tahn Market only. A lot of things to see and buy but have dificulty
in bargaining. I only
manage to made 7 dresses there. It cost me about US 220. 3 plain siffon material
and the other 4 with
sequin in front. Do you think it is expensive,?
I met your Ms Huong. She gave me a box of sovenuir. Thank you very much to you
and Ms Huong and
Overall I would say service provided was excellent leading up to trip. I was
however, very disappointed that when we were moved from the hotel of choice it
was not you who contacted me but the Silk Path Hotel manager. Whilst the
alternate hotel provided was ok I was also somewhat disappointed that due to the
inconvenience we were not put in a superior quality hotel / upgraded.
Halong boat trip was excellent with high quality accommodation & good guide on
the boat & excellent food.
Train was fine, bedsheets not fresh and AC too cold all night, but booking was
as requested, so thanks.
Everything was wonderful and we appreciate everything you have done.
Hi Loung Lan,
I just wanted to say that our tour all worked out well – Jasmine Hotel was good,
our Halong Bay and Sapa excursions went off very well and our guide at Sapa was
very good .
Thanks for all the arrangements.