Vietnam travel guide January 2010

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Dear Ms Nguyen Thi Nga
Thank for your help
Everything worked out properly and satisfying.
Best regards
Per-Martin Eriksson
31-1-2010

Hello Nga,
We were very impressed with your service, everything went smoothly. We enjoyed our travel in Vietnam and have already recommended it to others.
Jacquie
31-1-2010

Dear Nguyen Thi Nga
We have no comment on your services. They were fine. The accommodation in Thuan Thien Hotel in Rach Gia was fine as well. The room was nice and clean and a good price and the staff was very nice. We did not have breakfast as we left very early in the morning to go to Phu Quoc. The staff at Thuan Thien Hotel arranged a taxi for us and again we were very please with their service. We would certainly use our services again or recommend them to other.
Have a nice day!
Travelers from The Netherlands
30-1-2010

Hello Nga,
Sure I remember you. The tickets from Hanoi to Lao Cai were well organised and we have very good memories from Vietnam. The air condition in the train was to strong so the temperatur in was too cold. Unfortunatly nobody was able to change this situation. But the organisation of the ticket and the service to bring the ticket to our hotel in Hanoi was brilliant.
Thank you very much and a happy new year than on 14th February
Nice regards
Dominic
30-1-2010

Hi Thu Hien,
About Thousand Star resort and Charm hotel, Phu Quoc island
The information on your website are incorrect.
The owner has changed since the last time you entered your information.
The name of the resort has also changed (forgot the new one).
The service on the hotel was really poor. Only two people were speaking English, so it was very difficult to get what we wanted. Every time we needed someone, it took us at least 20 min to find somebody as the reception was always deserted.
Overall, we thought that it was over priced for the service level.
I would give it a 1 out of 10.
Regards,
Mustapha
30-1-2010

Good morning Nga!
We really liked Vietnam. We will definitely return, and we take our parents. Be sure to recommend your company to our friends.
Regards, Vadim
30-1-2010

Hello Nga,
Many thanks your services were first class thankyou, we shall be in touch hopefully in a few months as we should love to return we loved Vietnam. So please be assured
we shall use your company again Thankyou !!!!
Regards
Colette Gaughan
30-1-2010

Dear Ms. Nguyen,
We were very, very pleased with the accommodation at Thanh Kieu Resort! Punctual pick-up, nice bungalows, helpful staff. One of the most wonderful beach strips on Long Beach. Breakfast was also good. The only "negative" thing is they sent us to the airport a bit early with a taxi together with other people who had, I assume, an earlier flight - had to wait quite long then.
But except for that, really good stay. We all enjoyed it. Phu Quoc is a stunning island.
Regards,
Stefanie
30-1-2010

Thu Hien,
Thank you for the email - we had a wonderful time in Vietnam. Your services were excellent and we would certainly recommend your company to other travelers. I struggled to find suggestions for improving the service - one idea that I would suggest would be to include a map of the Hanoi and Lao Cai train stations so it is easier to figure out where to pick up to tickets. Other than that, I have no complaints.
Thank you for making our experience so memorable and easy to manage.
Sincerely,
Michael Montgomery
30-1-2010

hi Nga,
thanks for your e-mail. we were fully satisfied with everything, especially ms.thao with her experience and
friendly attitude. Also, Pandanus resort in phan thiet is superb, and the bungalows are super.All in all, the total
trip to Vietnam and Cambodia was excellent and we can only recommend your company.
Hoping to return one day we send you our sincvere greetings
Etta and Reinhard Mohr (with high snow and temperatures to minus 20 Degrees Celsius!!!)
29-1-2010

Hello Nga!
We are fine thanks!
Transport and hotel was ok. We understand the litte delay of the transport. Maybe the driver could call to the hotel, and tell that he is little late. The trip back to Ho Chi Minh City went very fast what was good!
But the New Years Gala was ment for russians people.
The had the best tables, table clothing and their chairs were decorated - and the program was focused to them. When the show was over we have to watch russian tv-program and listen at least 5 times the same russian music-CD.
If the Gala dinner is compulsory, then the gala should be international and it should pay regard to other coutries visitors also.
This you can tell to the hotel!
We were very pleased to your services - and most certainly use your services again, when we come to Vietnam next time. Hope soon!
Best Regards,
Mervi, Anssi, Jere, Sirpa, Leena and Jani
29-1-2010

Hi Hien,
Thank you for your email.
How are you doing? The service we got both in Vt and Cd were great. I'm sorry but have to say that the lunch service was mostly bad to worst according to my previous experiences. Too much money orientated, most restaurants were not willing to serve even plain (drinking) water or tea in order for us to spend extra money, money. In our packaged tours to China and Korea, SOFT drinks and hot tea were included, but beer with extra charges. Sadly, in Vietnam and Cambodia, we had to pay extra to get regular water or hot tea to be served. It should be stated up front in your itinerary that water and tea is extra. If restaurants do not want to serve water or soft drink or hot tea, then cheap lunches should NOT be included as to dinners. I'd rather have lunch with my own MENU and drink water or beer with my own expense as we did for DINNER.. A lot of choices!
All I'd like to say is All DRIVERS & GUIDES were splendid!! very professional! but Lunches were BIG Minus ( -- )! (Except one lunch at a local garden like restaurant which was the best in the whole trip!) I did always complained to the local guides about cheap lunch without tea or water, if you'd rather ask them.
One more thing Id like to complain about is too many stops for (forced) shopping at local guide choice; stone carving, wood carving, jade carving to name a few without asking us in advance. We came to sight seeing, not for shopping, unless we ask for it. One or two is enough, I understandably accept, but just for the commission for the guide, we had to surfer a lot. But I did tip every local guides and drivers.
Please forgive me if I'm too frank and candid.
Sincerely,
Albert
29-1-2010

Dear Thu Hien,
it nice to got email from you.
for a whole trip we (all of us) are happy. and I thank you for that,
only few issue make it not perfect one, such as:
1. our trip is for elderies (6 of 10) are over 60, these informed already, but in HANOI we should walked and carried our luggage to/from hotel. actually you could arrange small bus/minibus so can take us right infront of hotel.
2. better if we have the same tour guide during our trip in Hanoi, due to a bit confusing have 2 different guide person in 2 days......hehehe...... hard to remember their name.
3. on my all previous trips, guide always with us until we depart, guide should take us to airport. first we had to walked to pupet show with our luggages then we also had helped driver (which came alone) to took up all luggage to bus, and took dowm them in the airport. correct that 2 of us are male, but they are not young anymore.
4. when we arrived in HCMC, i thought no one pick us up......the guide took the wrong paper name, i'm a bit worried due to i count on you and no back up plan if something happen like this.......thanks God it was only wrong took paper name !
from 3 guides which with us, only Sakya makes us satisfied, he could answer all question, answer with data, and reason, sometimes gave his funny jokes makes us comfort. he really can help and show vegetarian resto, halal food, also remind me what should do on the croud, etc.
Thu Hien, it is a coincident that you email me, due to i plan to email you, just like the telepathy feeling...hahahahaha.......
hope you have time for helping me. the possibility i sell the vietnam trip to my clients and friends.
and now i have 2 separate group future client, which want to go to Hanoi and Saigon. one is interested to go to ha long bay dan cu chi, but the other is not intereted on cu chi tunnel, hope you can give me the alternate instead of cu chi.
trip will be 2nite in Hanoi and 3 nite in Saigon (almost like i did), is it possible if Sakya be their guide during in Vietnam (including while in Hanoi-yr air ticket and accomodation near their ofcouse) ? if not, Sakya only guide in HCMC and have your other talent/good Hanoi tour guide while in Hanoi.
time will be in early June (date 2-6 June 2010) and Desember 2010.
Could you help me to give quotation for those one with the alternatives :
1. alternative 1, with 4star hotel
2. alternative 2, with 2star hotel (like i did)
3. quotation with only 2 guests (a couple)
4. quotation for 6 guest (3 couple) or more
please also explane in detail the in/out of scope such as trip insurance, tipping, etc
please give me the best one, will compete with travel agent...... heheheh......
thank you for yr kind attention. if you have any question please email me.
I sincerely hope that can be a good partner and maintain this mutual cooperation through the time ahead.
regards,
dini
29-1-2010

Hi Hien,
Thank you for your very polite and efficient service in Vietnam . We would recommend your services to others . The guides were very good and really made our trip great . The boat cruise was fantastic and the food was very good .
The only mild problem was the café on silk St (? Hang Gai) Ha Noi where we were to meet the bus was to leave for Ha Long did not open until later than we thought and they did not really understand our situation .
Our only other complaint was bad weather in Hoi An ! We cant do much about that .
Thanks Grant and family
29-1-2010

Dear Thu Hien
How lovely to hear from you and thank you for writing. We really hope that you have a very good 2010 also.
We were all very very happy with the tour that you provided and have been speaking to friends about it and if anyone was interested in coming to Vietnam I would certainly suggest they do the tour with you.
The only thing that I would say is that the guide who took us to Vinh Long and Cu Chi was a bit difficult to understand her English. Apart from that the holiday was fantastic and we have many fond memories of it. I have even learnt how to make fresh spring rolls and when we eat them we think of your beautiful country.
Kindest regards
Yana Brake
28-1-2010

Bonjour Huyen,
Nous avons été très satisfaits de notre voyage au Vietnam. L'hôtel Duc Tuan est un
hôtel simple, très propre et l'accueil par la famille a été EXCEPTIONNEL. A recommander
car on a vraiment l'impression d'être des amis plutôt que des clients. Tuan nous a
organisé des visites de la région avec son père comme guide, et il nous a même
raccompagné à l'aéroport d'Hanoï en voiture. Si nous avons l'occasion de
retourner à Tam Coc, nous retournerons chez Tuan.
Cordialement,
Michel PATTE
27-1-2010

Dear Ms Thu Hien
As soon as I returned in my country and I write you my experiences.
I thank you very much for the astonishing program.
All was perfect. New cars, informed and polite guides, perfect Private Junk in Halong bay.
We passed perfect, because you offered to us one perfect tour.
You can use my reviews for publicity and you can give my e-mail in whoever you want.
I hope to do again the same trip.
Thank you & best regards
Nikolaos Liontas
27-1-2010