How can I check that you are a legitimate tour company?
What do I need to know regarding visas to enter Vietnam?
How do I get from the airport to central Hanoi/Ho Chi Minh City if I'm not being met?
What kind of accommodation can I expect to see?
Do children under 12 years old can stay in the same room with their parents?
Do children enjoy discounted rates?
Do you offer any group discounts?
What about unused services?
Why your quotation is higher than some other agencies?
Is travel insurance necessary?
When should I tip?
Do I need to check my arrangements before traveling?
A. How can I check that you are a legitimate tour company? Do you have legal certificates for organizing tours in Vietnam?
All information about is shown here, you can follow the links to see our legal certificates, licenses and other documents needed for an International tour operator in Vietnam.
A. What do I need to know regarding visas to enter Vietnam?
It is the responsibility of each tour participant to obtain, comply and carry a valid passport, visa(s), health equipment and any other documents required by applicable government regulations.
The most important thing is to make sure your Vietnam visa is stamped with the correct dates and the correct entry and exit points. The standard tourist visa is valid for a period of up to 30 days. If you're going for less than 30 days you can either specify the exact dates, but it is probably best to ask for the maximum period to give yourself more flexibility.
See more information on Vietnam visa
A. How do I get from the airport to central Ho Chi Minh City/Hanoi if I'm not being met?
Ho Chi Minh City's Tan Son Nhat airport lies about 7km northwest of the city centre. The best way to get into the city is to take a taxi. Ignore the expensive airport taxi booking desk and pick up a metered taxi outside the terminal (you might have to insist they use the meter; if not agree a price with the driver before setting off). The journey should cost around $7-10. I gather that there's also an airport bus ($2), but that it only runs between the airport and the Vietnam Airlines office on Nguyen Hue.
Hanoi's Noi Bai airport is 35km north of the city. A taxi into town should cost around $20-25. You can either pay at the taxi booking desk inside the airport building (make it clear your paying for a taxi and not the minibus), or find your own taxi outside. A cheaper option is the Vietnam Airlines minibus ($4), which drops you outside their office at the south end of Hoan Kiem Lake, though they may take you to your hotel for an extra $1. Tickets are sold inside the terminal building.
A. What kind of accommodation can I expect to see in Vietnam?
The main cities now boast top-rank hotels at very reasonable prices thanks to a recent building boom and a drop in tourist numbers. Even new, mid-market hotels now offer satellite TV, mini-bar, IDD phone and spacious bathrooms as standard. At the cheaper end, the small, private hotels (called mini-hotels in the north and "rooms for rent" in the south) often provide the best value for money. At this level standards vary enormously, but in general the newer the hotel the better the facilities.
Outside the main cities and tourist areas accommodation is more limited, and may well consist of just one state-owned hotel. Often it will be a rather dowdy, relatively expensive place, not always very clean and with poor standards of service. In the south, the hotels may not have hot running water. Toilets may be of the squat variety and drains a bit iffy. In which case, it's always worth asking to see another room.
A. Do children under 12 years old can stay in the same room with their parents?
Generally children under 12 stay for free in their parent's room sharing the bed (without breakfast). The age requirement differs depending on the specific hotel's policy.
The general policy concerning the charging of room an breakfast charges for children traveling together with their parents or family is as follows:
- Children more than 12 years of age: Any child this age is considered an adult by most of the hotels.
- Free baby cot are only suitable for children under 2 year olds upon request.
A. Do children enjoy discounted rates?
Yes, children enjoy discount from us.
- under 2 year olds free of charge.
- 2-6 year olds: 50% of adult price.
- 7-12 year olds: 75% of adult price.
A. Do you offer any group discounts?
It varies for different tours. If you have larger groups, special prices can be arranged, just contact us at email@example.com
A. What about unused services?
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services included in the tour price, but not utilized by the tour members.
A. Why your quotation is higher than some other agencies?
Of course you can book a cheaper tour with another company, but please be advise that you get what you pay for! We are - we bring more value for your money. Steady quality services and no hidden cost.
A. Is travel insurance necessary?
Insurance is not included in the tour cost. You are required to take out travel insurance and any other necessary insurances including cancellation fees, medical and curtailment expenses, loss of luggage, early departure from tour due to death or illness etc. This adequate information is very important to meet your needs, and will assume that you will have done so before your arrival in Vietnam.
A. When should I tip in Vietnam?
Tipping is not habit in Vietnam, but will be greatly appreciated. Smart hotels and restaurants nowadays add a 15% service charge (which should be indicated on the bill) but elsewhere it's up to you. In most cases, a small of tip of 1$ will be sufficient.
It's a good idea to tip guides, drivers and anyone else who has provided good service. Usually one or two dollars will be enough. When deciding how much to give, bear in mind that the average income in tourism sector in Vietnam is around $250-300 per month.
A. Do I need to check my arrangements before traveling?
Yes, we recommend that you do. This will ensure that we are aware of your imminent arrival in Vietnam and everything will be ready for you.