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Dear Hien!
Thank you very much for your e-mail. In the name of my friends I can
tell you that we were very content and happy with Ocean-Tours and
specially with your kind of organisation. It was quick, correkt and
good! The arrangements for the flight, the visa, the train-tickets etc.
were ok and without any problem. The Halong-Tour was very nice! All your
work before our arrival was very, very good and the ladies and gentlemen
in your office in Hanoi were efficient and very kind and helpful too. So
there is no point to critic, and we shall give the name of Ocean-Tours
to other friends who want to travel to Vietnam.
Thank you for all, and best regards!
Ingrid Bethke
27-3-2010
Dear Mr Ngo,
We reached home sweet home on 17th, March early morning. Then last two
days was very busy in sorting out pending work.
Now from today back to normal.
We all enjoyed our Cambodia and Vietnam tour. All the arrangements were
done very nicely and on time…all appreciated your organization.
Surely in future we will get pax for this tour. Only in future tours we
will reduce 4 days..we can reduce one night at Angkorvat and 3 nights
cruise we will droop so that the tour will be for maximum 12 days.
Rest we all are happy ..
Except few short falls. but certainly in future we can do the best.!
Thanks to you both. and thanks for Vietnam and Map painting you gave us
in Hanoi.
Whenever you plan India Visit you are welcome in Pune!
Thanks!
Anil and ranjana damle
19-3-2010
Hello Ms. Thu Hien,
We enjoyed our visit to Phu Quoc Island and were satisfied with our
accommodation there.
There were a few small problems with our bungalow at the Thanh Kieu
resort (for example the lock on the back door of the bungalow was
faulty) but the staff were friendly and helpful (we told the staff about
the lock and somebody came to fix it straight away), they did all they
could to make our stay comfortable and so we were felt that all in all
Thanh Kieu was very good.
The beach near Thanh Kieu was beautiful and clean, we noticed at other
resorts, the beach was not as nice and so all I can suggest is that if
they maintain this standard then they will continue to have satisfied
guests.
Thankyou for helping me to organise our accommodation on Phu Quoc.
Best Wishes
Simone Smithson
16-3-2010
Hi Lan,
Thank you for your e-mail. Yes, your service was very helpful and we had
a very enjoyable stay in Vietnam.
Kind regards,
Julia
13-3-2010
Hello Ms. Lan,
My trip in Vietnam was fantastic. Thank you again for your help, I am
very pleased with the service you provided. I will be recommending your
services to my friends.
Thank you,
Dave
12-3-2010
Bonjour Huyen,
Nous avons passé un excellent séjour au Vietnam
et particulièrement à Phu Quoc au Thanh Kieu Resort
L'endroit est charmant et l'équipe est très agréable
Sincères salutations
Guy Bayles
11-3-2010
Dear Mrs. Thu Hien,
we really enjoyed our holiday in Viet Nam!
Everything was perfect, and there is nothing to complain about. Your
travel agency did a very good job, pick- up and hotel stay, payment and
hotel voucher, no problems at all.
Maybe we`ll visit Viet Nam again, and if we do, we will surely choose
your travel agency again.
Thanks a lot and best regards,
Gina and Andre
10-3-2010
Dear Ms Hien,
Thank you for the arrangement of hotel last time.
We all enjoyed the holiday.
We are satisfied with your arrangement except a time-taking at the bank.
The bank lady told me that I could not pay in VND first, because the
bank account you gave to us, was for USD only.
Then she called your office, and waited the reply for 30 minutes.
Next time please give me the bank account number which accepts VND.
This is the only matter I can give you for the feedback, else are quite
OK.
By the way, I am planning to stay in Muine from 30 Apr.-3 May for 3
nights & 4 days.
Could you please recommend some hotels for us?
We have a 4 yrs old son, and so we prefer cozy hotel with a swimming
pool with cheaper price but not Vietnamese hotel.
Thank you,
Kayoko SUGAI
10-3-2010
Hi Hien
Thanks for your message,
We were very enjoyed with our holiday there , and with your service.
Look forward to have your services again in future.
Eric Chen
9-3-2010
Dear Ms. Thu Hang,
Yes - thanks a lot, everything was allright. I will recommend your
company.
Regards, Oliver Pawel
9-3-2010
Good afternoon Nga,
I am replying to your recent e-mail. The tour to Tra Que by jeep was a
lovely day for us. The guide spoke good english and was
able to supply us with a lot of information about the different herbs
and plants growing there, we found it very informative.
Being shown and helping make the vegetable plot ready for planting etc
was also a learning experience and to have the foot bath and massage
before the cooking class was a welcome relief. I would have no
hesitation in recommending the tour to my friends and anyone interested
when visiting Vietnam.
Thank you for helping to make our holiday in Vietnam a memorable one.
Regards,
Val Coote
8-3-2009
Hi Hien,
I can only sag, that everything was ok during the journey. You help us
to find a accomondation very fast on phu quoc and it was very
uncoplicated to pay. Somebody was standing on the airport to pick up us.
The accomondation was nice and clean.
With best regards,
Bianca
5-3-2009
Dear Ms. Nguyen Thi Nga,
First of all a big thank you for your great help and services!
I´ve tried to find some time to write a travel resumée, but I was very
tired in the evenings due to jetlag.
But now I have some time and I really much like to write a feedback.
Firstly we all really loved the vacation in Vietnam. Your services were
absolutely perfect, you answered very quickly to all our questions. We
are all very satisfied. Thank you.
Don´t worry about the car pick up from the airport in HCMC, we already
suspected that the driver wouldn´t wait so long, as we had 1 and a half
hour delay plus the Visa on arrival took quite some time. So when we got
out of the airport we didn´t search long for the driver and took a taxi.
We have been informed about the breakfast problems at Thanh Kieu when
the manager of the hotel came back from his holidays. He was very kind
and skilled in English and gave us back a little amount of money, and
from this point we ate right next to Thanh Kieu hotel in the Cassia
Cottage, which has a very diversed buffed. - It wasn´t big of a problem.
The Metropole hotel pleased us very much, diversed breakfast buffet.
Clean and big rooms with good view. Actually I am surprised that they
close because the hotel is in a very good condition and doubtlessy worth
the money and I would definitely recommend it to anyone travelling to
Saigon. On our second stay period at the hotel we even got 3 room
upgrades to 3 suites, which were absoulety gorgeous!! I don´t know why
we got them but we were very pleased! So that was more than enough of a
compensation for the failed car pick up at the airport :)
So Metropole hotel was superb.
Further about the Mekong 3 day tour. There is just one word to describe
it: unsurpassable. - The whole tour was absouletly gorgeous. When we
arrived at the Le Cochinchine we were quite overwhelmed when we noticed
that we were the only guests on the boat and we had the whole crew just
for us! The service and food were excellent. I really much liked to dine
while floating on the river and watching the landscape.
The boat is in a very good condition and beautiful. And the evenings and
sunsets on the boat were intoxicatingly beautiful.
But the biggest joy was the guide - Mr. Christoph. He knew everything we
asked him, we had quite some long talks about Vietnamese culture, the
history, people and so on. A really experienced and wise man. We would
recommend him as a guide to everyone. Please send him Greetings and
again a big Thank you from us!
And in the end the Thanh Kieu resort. The staff was kind and Hung could
speak good english. The garden of the resort was nice and the 3 beach
front bungalows were cozy. They are pretty basic but I like that. The
beach of the resort was beautiful but the rainbowbar really doesn´t fit
in the scene. I think they should restore it as it disturbs the
ambience. Just a little bit of painting, maybe some nice chairs and
tables and menu cards. Though I noticed that the Thanh Kieu Resort is
currently setting up an own restaurant right at the beach, that´s really
good. So we mostly ate dinner at the Mai House restaurant and the Cassia
Cottage restaurant which were both very delicate. So in conclusion the
Thanh Kieu Resort was quite good with some little improvements to make
like an own restaurant, restoring the rainbow bar, and maybe a breakfast
buffet.
About Phu Quoc Island in general I can say it was really paradise. Few
tourists, gorgeous landscape to be discovered with a motorbike,
beautiful beaches ( Bai Sao, and the resort beach Bai Truong or
Cocobeach ), kind people and delicious food.
So after the vacation I can say that we are definitely going back to
Vietnam someday. It is a pearl and actually I´d like to go back to
Vietnam immediately to spend some more weeks :)
And when we visit Vietnam again we are doubtlessly planning our trip
with you again. Once again I would like to thank you for your great
services and the gift you sent us to Thanh Kieu Resort when we were
leaving. It is a really nice picture of Phu Quoc :)
Goodbye until next time :)
Best Regards
Alexander Kägi and Oliver Kägi, Ildiko Kägi, Daniel Loosli, Sandra
Loosli, Daniela Loosli
4-3-2010
Dear Ms. Thu Hien,
Thank you for your job concerning our visit to Vietnam. Everything was
OK, especially the trip to Nha Trang.
The only thing I did not like was our accommodation in the Bamboo
Village resort. When I ordered the trip I asked beach front bungalow for
my family. You answered that there was no free beach front bungalow at
the period which we need.
But on arriving to the resort a receptioner said me that “Please, pay
the difference in the cost between your room and beach front bungalow
and stay in bungalow”! And my family staid in beach front bungalow, but
I paid for that more than US$ 2.700.
I think, that if you would be more insistent you could order the beach
front bungalow for us. It would be cheaper for me and could bring more
money for Tuan Linh Travel.
Best regards,
Victor Karaman
2-3-2010
Dear Nguyen,
thank you for your support for this trip. We had a really nice time in
Phu Quoc and the location of the hotel was perfect.
My parents will go to Vietnam around March 20, maybe you will be able to
support them as well?
Kind regards,
Malin
2-3-2010
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