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Since the formation
of
 we realize the importance of quality in services we provide
for customers. With consistently effort and application modern management
methods, we have gained reputation in travel industry in Indochina and customers
trust (see
our customers reviews).
Unexpected problem on tour, our
prevention and solution
ISO 9001:2000 Certification of
Hereafter is brief information on our quality management system:
Customer focus
management board ensure that customer requirements are
determined and are met with the aim of enhancing customer satisfaction.
Quality policy
management board ensure that the quality policy:
- is appropriate to the purpose of
- includes a commitment to comply with requirements and continually improve the
effectiveness of the quality management system.
- provides a framework for establishing and reviewing quality objectives.
- is communicated and understood within
- is reviewed for continuing suitability.
Quality commitment
management board committed to the development and
implementation of the quality management system and continually improving its
effectiveness by:
- communicating to all employer the importance of meeting customer demand.
- establishing the quality policy.
- ensuring that quality objectives are established.
- conducting management reviews.
- ensuring the availability of resources.
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